Contact Us

What our editors can help with

This contact form reaches the editorial team behind this site, who cover Rise as an independent reviewer. We can answer questions about how our reviews are put together, how we test casinos, and what our ratings and verdicts mean in practice.

We will also take reports of outdated information, such as a changed bonus offer, a closed payment method, or a terms update that no longer matches what we published. Pass on the detail and we will check it against the operator and correct the page as quickly as we can.

Account and payment questions

If your query concerns your own account, a deposit or withdrawal, verification documents, or a bonus that has not landed, those matters sit with Rise’s own support team. We do not have access to player accounts or the operator’s systems, so we cannot look into individual cases or chase them on your behalf.

Going directly to the operator also protects your personal and financial data. Sending account details through a third party such as this site adds an unnecessary step and delays the fix, since the operator will still need to verify your identity before acting.

Corrections and fair play

We treat every correction seriously and will review the evidence you send before changing anything. Where we cannot verify a claim, we will say so rather than publish speculation.

If you believe a review misrepresents a fact or leaves out something relevant, tell us what you saw and where. We will compare it with our own records and amend the page where the evidence supports it.

Before you write

• Check whether the question concerns this site’s content — if it is about your account or a payment, contact Rise’s support instead.
• Include the specific page and date you are referring to when reporting outdated material.
• Allow a reasonable time for a reply; we answer in the order enquiries arrive and prioritise corrections.

Nothing on this page changes your legal rights as a consumer, and contacting us does not replace any complaint or dispute process that the operator or a relevant body may offer. If you need help with problem gambling, independent support services are available and should be your first port of call.